Frequently Asked Questions
Everything you need to know about shopping at hello82
When will my order ship?
Standard processing time is 3-5 business days. For pre-order items, please refer to the specific shipping date listed on the product page.
What is your return policy?
We accept returns on most unopened items within 14 days of delivery. Please note that limited edition items and digital goods are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.
Will my album purchase count toward the charts?
Yes, all eligible album sales made through hello82 count toward the HANTEO and CIRCLE charts, and US sales count toward Billboard.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress.